Refund Policy

This Refund Policy applies to all purchases made through Study Steward, operated by Christopher Mark Walker trading as AAAIBiz (ABN 56 747 625 708).

Credit Purchases & Top-Ups

• Purchased credits (including top-ups of 60 credits for $10) are non-refundable once used or partially used.
• Unused credits purchased within the last 14 days may be eligible for a refund on a case-by-case basis. Please contact support@studysteward.com to request a refund.
• All refunds will be processed back to the original payment method within 5-10 business days.

Subscription Plans

• You may cancel your subscription at any time from your dashboard. Cancellation takes effect at the end of the current billing period.
• Refunds for subscription payments are available within 14 days of the payment date, provided no more than 50% of the subscription credits have been used.
• Partial refunds may be offered on a pro-rata basis for unused subscription credits.

How to Request a Refund

To request a refund:

1. Submit a support ticket from your dashboard (Support button in the sidebar) with the subject "Refund Request"
2. Include your registered email address and the payment date
3. Our support team will respond within 2 business days

Alternatively, email us directly at support@studysteward.com.

Australian Consumer Law

Nothing in this Refund Policy limits your rights under the Australian Consumer Law. If you believe a product or service has a major failure, you are entitled to a replacement or refund and compensation for any other reasonably foreseeable loss or damage. Contact us to discuss your situation.

Contact

Christopher Mark Walker trading as AAAIBiz
ABN: 56 747 625 708
Email: support@studysteward.com

Trading As: Christopher Mark Walker trading as AAAIBiz
ABN: 56 747 625 708
Contact: support@studysteward.com